General Statement Of Policy

Trackitback considers the privacy and security of our customers and their personal information to be of the utmost importance, as both concerns are integral to the product and service we offer.

Our general goal is to ensure that our company's privacy standards meet or exceed the guiding principles established by government legislation. In purchasing our product and registering their valuables, our clients have imparted their trust in us. Accordingly, we have taken every security precaution necessary to assure that this trust has been and continues to be earned. As the company continues to evolve, any decisions regarding changes in policy, adoptions of technology and alterations in our service, etc., will be done in part with the goal of maintaining and improving upon current levels of privacy and security.

Our Policy

Trackitback protects each customer's personal information and adheres to all legislative requirements with respect to protecting privacy.

We do not rent, sell or trade information about our customers, nor will we do so in the future.

We will not collect, use or disclose a customer's personal information without their consent, express or implied, except as required or permitted by law. (See information on legal disclosure, below.)
We will identify the purposes for which a client's information is collected, used and disclosed either before or at the time that it is being collected, used or disclosed.
We will use or disclose a client's personal information only for the purpose for which it was collected, namely to facilitate the safe return of that client's lost valuable item and, more generally, to administer our protection and recovery system.
The above five statements hold equally true for individuals and businesses, who may or may not be Trackitback customers, who report a found item.
Information collected from clients - but not finders - may also be used to advise our clientele about new products, contests and promotions, or to conduct surveys in order to help us to determine how best to improve our services. Clients will be given the choice of opting not to receive such information or information requests.
We will make every reasonable effort to honour any requests from clients to have their personal information completely removed from our database, should they desire to discontinue any and all association with Trackitback .
We will answer any of our customers' questions about the management of their personal information, or about our privacy policy in general, in clear language and as expediently as possible, upon their request.
We will make every effort to screen and monitor any and all third-party service providers to ensure the privacy standards and security measures outlined in this document are equally maintained by those companies and their individual agents.

To accommodate unforeseeable changes in technology, in legislation and in our own service, the specifics of this Policy are subject to change over time. Should we update this policy in the future, we will change the date on the policy to indicate that changes have been made.

SECURITY

The security of our clients' information is a top priority for Trackitback and we endeavor to maintain appropriate safeguards to assure its continued safety. Although we cannot take responsibility for any theft, misuse or unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.

Website

All consumer transactions and purchases on our website are secured using a Digital Certificate. This ensures that all transactions and purchases Trackitback clients send to us via the World Wide Web will be encrypted. Certificate technology allows us to decrypt the information and view it in plain text form. If any other Internet user intercepts the communication, he or she will only be able to see it in an encrypted form. For more information on SSL Digital Certificates for web servers, please see http://www.verisign.com/ or http://www.thawte.com

Database Access

Our registration database is a restricted access zone, strictly limited only to individuals who have fulfilled internal security checks.

Recovery Service Centre

Our staff has limited access to the Trackitback protection database. These agents can only access a customer's registration area through that customer's express and/or implied consent (normally in the form of their username and password information). Once a transaction is completed, access to a client's personal information is once again locked.

PRIVACY

Trackitback Data Collection

Trackitback's central data bank is a secure database that interfaces with our website. Almost all private customer information is entered by our clients themselves, or call center agents who do so on their behalf. Consequently, the majority of information collected by Trackitback has been provided voluntarily. However, we do collect information from casual visitors to our website.

Website Traffic Data

Trackitback collects information to improve the overall quality of our website. Each time a person visits this site, Trackitback records the visitor's domain name, IP address, referral data and browser/platform type (e.g. a Netscape browser on a Macintosh platform). Trackitback also counts, tracks and aggregates information about the visitor's activity into our analysis of general traffic flows at the Trackitback website (e.g. tracking where traffic comes from and how it flows within the site). Trackitback may merge this information into group data, which may then be shared on an aggregate basis with potential advertisers, research firms and business partners. However, Trackitback will not disclose your individual identity or personal data. If and when Trackitback does present aggregated information to potential advertisers, research firms and business partners, none of these agents will be able to identify you or contact you.

Email

No email addresses employed in correspondence with Trackitback will be used or collected for the purposes of reselling to a third party, nor will they be added to a bulk e-mailing list.

Cookies

This website uses "cookies," a technology that installs a small, unique identifier text file on a website user's computer to permit the website to recognize future visits using that computer. The purpose of the cookie is to identify you when you visit the site so we can enhance and customize your use of the website. You can configure your browser to reject all cookies or notify you when a cookie is set. Although you may choose to decline cookies, doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.

Trackitback Customers

Because Trackitback offers lifetime protection of all registered valuables, we keep any information provided by customers on our database on a long-term basis, or until such time as it may be removed at the initiation of our clients.

Accuracy

It is our clients' responsibility to check their personal accounts in order to verify, update or correct any information about their valuables, as is appropriate, as well as any relevant personal information. Trackitback generally stores only such information as has been volunteered by our clients during the registration process.

Other Information

Trackitback does not collect any information, such as email addresses, credit card numbers, temporary addresses or travel destinations, that may be made available to the company or its agents during inquiries into or the purchase of our product, or during the course of an item's recovery due to loss.

Customer Verification

Trackitback customers can ask to review any of the information that we have retained, how we have used it and to whom we have disclosed it by contacting us at privacy@trackitback.com . Subject to certain exceptions set out by law, and provided Trackitback can authenticate your identity, you will be given reasonable access to your personal information and will be entitled to challenge its accuracy and completeness and to have it corrected as appropriate. You can also ask us to change your preferences regarding how we use or disclose your information.

Removing Information

Should a Trackitback customer desire to discontinue any and all association with our company, the customer can request not to receive any further communication from us. Furthermore, the customer can request that we remove all of his or her personal information from our records at Trackitback . Subject to any internal or legal requirements for the temporary or continued retention of information, we will make every reasonable effort to honor that request.

Legal Disclosure

Trackitback may disclose your personal information as required or permitted by law. We may disclose information in the following circumstances to the following bodies:

A government institution or other person or entity that has asserted its lawful authority to obtain the information. Trackitback will make every effort to ensure that only information specifically itemized in the request is provided;
A court, person or entity producing a subpoena or court order requiring Trackitback to provide the information. Trackitback will make every effort to ensure that only information specifically itemized in the request is provided;
An appropriate legal agent, where Trackitback has reasonable grounds to believe the information could be useful in the investigation of unlawful activity; and/or
Trackitback's legal counsel.

Third-Party Service Providers

Trackitback may share your personal information with certain service providers in order to make a product sale and provide our protection services to you. To reduce the risk of fraud or misuse of personal information, Trackitback and its designated agents may verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will make reasonable efforts to ensure that your personal information is used in a manner consistent with Trackitback's privacy policy. If you do not wish to provide your personal information to service providers, we may be unable to process your transaction.

Retailers

Trackitback makes its product available to consumers through a variety of third-party resellers. Some of these resellers may collect personal information over the course of a regular retail transaction, including the purchase of a Trackitback product. Trackitback cannot guarantee the privacy or security protection of any such information and disclaims any responsibility to do so.

Finders

Trackitback helps return lost valuables without disclosing personal information concerning either the finder or the owner to the opposite party involved. All recoveries are completed through our system and recovery services personnel, and it is our strict policy that both parties remain anonymous to one another. While a Trackitback client may, understandably, want to thank a finder personally, such a request will not be accommodated. Instead, we provide a letter of thanks, in addition to a reward, to finders whenever they are willing to provide enough personal information to allow us to do so. The same goes for any party or business with whom the lost item has been left by the original finder for courier pickup.

Couriers

Information provided to couriers or other individuals or companies charged with transporting found items is restricted to a standard mailing address, either for the Trackitback customer's home or another designated address. Normally, these agents will also be aware of the identity of the retrieved article, since they will be required to place the item in standard company packaging.

A Final Word

Trackitback reserves the right to change, add, modify or remove portions of this policy. These modifications will be effective immediately upon posting on the Trackitback site, so please check our privacy and security policy periodically for changes. Rest assured, however, that all changes will be made with the principal goal of increasing our level of privacy and security protection.

Last updated August 6, 2004.